Salon Policy
These are the practical rules of visiting us. They exist so that everyone's time is respected — yours and our specialists'.
Booking and confirmation
Book through Fresha, by phone or on WhatsApp. Your slot is held once you have a confirmation. Evenings and weekends fill up several days ahead, so book early for those. If we have a gap, we are glad to take you without an appointment.
Cancelling and rescheduling
Let us know at least 24 hours before your appointment and we will move it to another time at no cost. You can do it yourself in the Fresha app or simply message us.
Cancelling with less notice leaves a slot we usually cannot fill, and the specialist loses that time. Please try to avoid it.
If you are running late
Message us — we will always try to keep your slot. If you arrive more than 15 minutes late, we may need to shorten the service or move it to another day, because the client after you is booked on time.
Missed appointments
If you do not come and do not tell us, we may ask for a deposit before your next booking.
Deposits
Most services need no deposit. For long colour work and full-set extensions we may ask for one, because those hold several hours of a specialist's day. We always say so when you book — never afterwards.
Prices
Prices marked from are starting prices. The final figure depends on length, density and condition. We look at your hair or nails first, then tell you the exact price — before the work begins. If the plan changes during the appointment, we tell you before continuing.
Our guarantee
If a result is wrong because of us, we fix it free of charge and cover the cost ourselves. Tell us before you leave the chair, or call within 7 days. We will look at it and put it right.
This covers our work. It does not cover a change of mind about an agreed colour or shape, or damage caused after the visit by home colouring, heat or another salon.
Refunds
Because a service is work already performed, we correct rather than refund. In practice this has always been enough — we would rather you left with the result you wanted than with your money back.
Corrections of other salons' work
We take these on often. We look at the condition first and tell you honestly what can be done in one visit and what needs a plan over several. Correction work is priced individually and always agreed before we start.
Children
Children are welcome — haircuts, manicure and pedicure for the youngest are on the menu. A parent or guardian must be present.
Health and allergies
Tell us at the consultation about any allergy, sensitivity, skin condition, pregnancy or medication that affects hair or nails. It changes what we can safely use. If you have a medical condition of the scalp, skin or nails, please see a doctor — we are a salon, not a clinic.
Payment
Cash, credit and debit cards, Apple Pay and Google Pay. You can also pay through the Fresha app when you book.
Gift cards
Valid for any service on the menu. Not exchangeable for cash. Please mention the card when you book so we can allow the right time.
Personal belongings
Please keep your belongings with you. We cannot take responsibility for items left in the salon.
Comfort of everyone
We reserve the right to decline or stop a service in case of aggressive behaviour, intoxication or a condition that makes the service unsafe.
Questions
Anything unclear — call +1 848-243-0032 or message +1 347-777-6622. The owners answer personally.